GlassPass Major Update: New Features & Complete Redesign November 2023
We’re getting ready to release our biggest update to date on GlassPass, with some important changes being made. When it’s made live, all outdated versions will not work – you need to update to this latest version to use the app. We’ll announce the exact date of release soon so you’re aware when it drops.
After hearing your feedback over the last year, we got to work building. We’ve added new types of listings, an improved payout system, dashboards for all of your orders, and revamped the buying & selling experience based on your suggestions.
One of the bigger requests we heard from you all was to reduce buyers flaking on offers and auctions, so we’re Introducing Binding Offers & Binding Bids! Now, when making an offer or placing a bid, buyers select their payment method before submitting, and automatically pay if accepted or they win. There are more details below, so keep reading!
New Features and Changes
The entire experience of buying and selling on GlassPass has been updated. From the post screen to the delivery confirmation, everything has been refreshed. After making an offer, bid, or BIN, there’s a new pop up to enter all the info needed to checkout, with just one tap. You can find any message or purchase made in the new Buyer & Seller Dashboards that show your entire history and in progress orders all in one place. Viewing an order in progress has a brand new feel, with all the information for next steps, shipping, payments & payouts, order statuses, and any other details you can think of all on one page. After an order arrives, confirming and leaving a review is simple, and you can leave a written review too! Everything is updated, with more to come soon. Below are some of the biggest new features:
Binding Offers & Bids
By making an offer on a listing or placing a bid on an auction, the buyer must be ready to pay. Binding Offers & Bids allow Sellers to ship faster and reduce flakes from bogus offers.
Before making an offer or placing a bid, a payment method and shipping address must be entered. The full price including shipping, taxes, and fees is displayed, so the buyer can see the total amount before submitting the offer or bid.
After making an offer, the buyer can cancel anytime within 24 hours before the seller accepts. An offer expires after 24 hours. If the seller accepts an offer, the buyer’s payment method is automatically charged.
After placing a bid, the buyer cannot cancel or remove a bid. If a bid is higher than the reserve price, the buyer will win the auction if their bid is the highest at the end of the duration. If the buyer wins the auction, the payment method is automatically charged. If they lose, no payment is required and no charges or holds are made on the card.
If a buyer’s payment is declined or fails, the buyer has 24 hours to pay or the transaction is canceled. This is marked as a ‘flake’ and is recorded on buyer account history, and are grounds for disciplinary action on the buyer’s account.
“Buy It Now” on Listings & Auctions
Sellers now have the ability to set 'Buy It Now' (BIN) pricing on all listings, including auctions! Sellers can choose to allow Offers, only BIN, or both. Auctions can have a BIN price that allows a buyer to purchase the item at a set price, ending the auction.
Buyer & Seller Dashboards
The Activity button has been replaced with an Orders button, leading you to the new Buyer & Seller Dashboards. All of your offers, bids, purchases, and history, including your messages and activity notifications are shown in one place. Welcome to better order management!
The dashboards have tiles that are categorized by order status. Each tile shows a notification if there’s an order in that status that needs attention. By tapping on a tile, you can see any order in that status, and tap on the order to see more details.
New Transaction Process Screens
Order screens are no longer embedded within user’s messages. There’s now a dedicated order screen after an offer or purchase is made on a listing. It displays all the information needed: post details, buyer/seller info, purchase amounts, fees, statuses, payouts, disputes, messages, and help buttons all in one screen. Status bubbles display the current state of the order, detailing next steps for both parties, past actions, and ongoing processes.
Auto-Payouts to your Wallet
Payouts are now truly automatic, and combined with a wallet! After years of having a human sending every payout, we’ve finally upgraded to an automated system.
When a transaction clears the payout is immediately added to your Wallet balance, and you get a notification that it’s ready for cashout. You can cash out your Wallet balance at any time, with a variety of different payout methods.
Messages are now combined into one thread with another user, instead of having multiple different threads. At the top of the messages, there will be a collapsible display that shows any orders you have in progress or completed with that user. Order details such as tracking info, offer amounts, etc. are no longer shown in the messages with another user – that’s what the order screen is for.
We’ve finally added the ability to leave written reviews to a seller after a transaction! Buyers can only leave a review after a transaction is complete. There’s a 1 to 5 star rating scale, and an optional comment section. Any written reviews are shown in a list on a Seller’s profile by tapping on their rating, so other users can read anything a previous buyer wrote. Reviews can only be left by buyers that have completed a transaction through GlassPass with the seller – reviews can’t be added without a sale.
We’ve spent over a year and a half working on this new redesign, and we’re so excited to hear your feedback. These new screens allow us so much more freedom to build more in the future. Our development speed will be faster, designs better, and process clearer. So many of the frequently asked questions and requests from you all are answered with this update. Soon, it’ll feel like this update is normal, and that means we did our job. The biggest structures require a foundation of strong cement to survive, and that’s what we’ve built with this update. Let us know your thoughts!
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